FAQ

Straight answers before you buy

Review the product, access, diagnostic, independence, and refund details most candidates want to understand before starting.

Are the diagnostics free?

Yes. The PMP, CAPM, and Security+ diagnostics are free, contain 25 original questions, and require no credit card. You can optionally request an emailed study plan after seeing your result.

How much do the courses cost?

The PMP accelerator is $149 one-time. Current CAPM and Security+ prices appear on their product and checkout pages. PrepVanta does not use a recurring course subscription.

What is included with paid access?

Each accelerator includes a structured study sequence, focused lessons, closed-notes retrieval, original scenario workbooks, timed mixed practice, explanations, an account-synced error log, and progress tracking. Lesson counts and curriculum modules are published on each product page.

How do I access a course after purchase?

Use the same email address for PrepVanta sign-in and Stripe checkout. A successful payment is verified by the checkout system, then the matching product entitlement appears in your PrepVanta account.

Does PrepVanta guarantee that I will pass?

No. Diagnostics and readiness indicators help prioritize study; they are not predictions or guarantees of an official exam result. Exam performance depends on the candidate, preparation, testing conditions, and the certification provider's assessment.

Is PrepVanta affiliated with PMI or CompTIA?

No. PrepVanta is independent and is not affiliated with, sponsored by, or endorsed by PMI, CompTIA, or their certification programs. Always verify official eligibility, policies, and scheduling details with the applicable provider.

Can I use a promotion code?

When an active promotion is available, Stripe Checkout displays an option to enter the code. Restrictions, expiration, eligible products, and redemption limits are defined by the promotion.

What is the refund policy?

PrepVanta publishes its current refund terms before checkout. Review the Returns & Refunds page for eligibility, timing, digital-access considerations, and the support path for a request.

How do I report an access or content problem?

Use the public Support page or email support@prepvanta.com. Paid lessons also include product-specific links for reporting content that appears unclear, incorrect, or outdated.